Refund & Replacement Policy

100% Satisfaction Guarantee: At Certified, we stand behind our service. If something goes wrong, we offer both refunds and account replacements to ensure your complete satisfaction.

Two Options Available: Depending on your situation, you can choose between receiving a full refund or a replacement account that works properly.

No Hassle Process: Our support team is available 24/7 via live chat to resolve any issues quickly and professionally.

Full Refunds Available: We provide full refunds when technical issues or service problems cannot be resolved through our support process:

• Unresolvable technical issues: If your account has problems that our support team cannot fix
• Service unavailable: If the requested service becomes unavailable and cannot be substituted
• Persistent delivery failures: If technical problems prevent successful delivery after multiple attempts
• Billing errors: Any incorrect charges will be refunded immediately
• Service not as described: If the service doesn't match what was advertised and cannot be corrected

Our Priority: We are committed to resolving issues first. Our dedicated support team will work diligently to fix problems and provide replacements before considering refunds.

Processing Time: Refunds are processed within 24 hours and appear in your account within 5-10 business days via Stripe.

Free Account Replacement: If your account stops working or has issues, we'll provide a brand new working account at no additional cost.

What Qualifies for Replacement:

• Login credentials don't work
• Account gets suspended or banned
• Account sharing restrictions occur
• Password or email changes block access
• Any other account-related issues

Fast Replacement: New accounts are provided within 24 hours of verification, often much faster.

Quality Assurance: All replacement accounts are tested to ensure they work properly before delivery.

Live Chat Support: Use our live chat widget on the website for immediate assistance - available 24/7.

Email Support: Contact us at certifiedsubs.net@gmail.com with your order details.

Community Support: Join our Discord community for additional help and updates.

What to Include: Please provide your order number and describe the issue you're experiencing.

Response Time: We respond to all support requests within 2-4 hours, often much faster.

Contact Us First: Before initiating any payment disputes, please contact our support team. Most issues can be resolved quickly and to your satisfaction.

Documentation: We maintain detailed records of all orders and account statuses for your protection.

Flexibility: We work with each customer individually to find the best solution, whether that's a refund or replacement.

Fair Policy: Our goal is to ensure you receive exactly what you paid for, and we'll make it right if anything goes wrong.