Frequently Asked Questions

Certified is a subscription service that provides access to premium accounts for various streaming and social platforms at discounted prices. We offer both shared and personal account options for services like Netflix, Spotify, Discord, and more.

Simply browse our available subscriptions, select the plan you want, and complete payment through our secure Stripe checkout. After payment completion, you'll be redirected to securely provide your account details for activation. Your credentials will then be delivered to your dashboard within 24 hours.

We accept all major credit and debit cards through our secure Stripe payment system, including Visa, Mastercard, American Express, and Discover. Stripe ensures your payment information is processed securely and never stored on our servers.

Most orders are processed within 20 minutes to 4 hours. We guarantee delivery within 24 hours of payment confirmation. You'll receive your login credentials directly on your user dashboard or via email.

Yes, absolutely. All subscriptions are purchased through official platforms and payment methods. We ensure every account is legitimate and properly set up before delivery to our customers.

For Top-Up Services (Spotify, Discord, Crunchyroll): Yes! After we add the subscription to your existing account, you can change your password immediately. Since these are your own accounts, you have full control.

For Shared Accounts (Netflix): No, please do not change the password. These accounts are shared with other customers, and changing the password will prevent others from accessing the service.

For Personal Accounts: Yes, but please wait at least 10 minutes after receiving your credentials before making any changes. This ensures the account setup is completely finalized and prevents any potential issues.

Personal accounts give you full control and access to all features, while shared accounts may have some limitations but come at a lower price. The account type is clearly indicated on each product listing.

Yes! We offer full refunds if something goes wrong and cannot be resolved through our support process. Our first priority is always to solve any issues you encounter with your service or account. We have a dedicated support team that works around the clock to address problems and provide replacements when needed. Refunds are available when we are unable to resolve technical issues or service problems through our comprehensive support and replacement services. Contact our live chat support to discuss your situation, and we'll work diligently to find the best solution for you.

Important: When you purchase 6-month or 12-month top-up subscriptions (Spotify, Discord, etc.), your account may still show "renews next month" in the service settings. This is normal! The subscription is actually covered for the full duration you paid for because we set up auto-renewal to ensure continuous service. Your account will automatically renew each month using our payment method, giving you uninterrupted access for the entire period you purchased. You won't be charged anything extra - we handle all the renewal payments on our end.

If you experience any issues with your account, contact us immediately through our 24/7 live chat support (look for the chat widget on our website) or email us at certifiedsubs.net@gmail.com with your order details. We provide replacements within 24 hours for any accounts that stop functioning properly, completely free of charge.

We offer multiple support channels: Our 24/7 live chat support (look for the chat widget on our website) provides instant assistance, email us at certifiedsubs.net@gmail.com for detailed inquiries, or join our Discord server for community discussions. Live chat is the fastest way to get help with any questions or issues.

Replacements provide a new working account when your current one has issues and are our preferred solution to ensure you get the service you paid for. Refunds return your money and are available when technical issues or service problems cannot be resolved through our support process. We prioritize fixing problems and providing replacements to ensure complete customer satisfaction.

Our live chat widget appears on the bottom-right of our website and connects you directly with our support team 24/7. Simply click the chat icon, describe your issue, and you'll get immediate assistance. It's the fastest way to resolve any problems or get answers to your questions.

Yes, you can purchase as many subscriptions as you need. Each order is processed independently, and you'll receive separate credentials for each service you purchase.

Yes, we take privacy seriously. We only collect necessary information for order processing and delivery. We never share your personal information with third parties and use secure methods for all transactions.