Terms & Conditions

Our Commitment: Full refunds are available if something goes wrong and cannot be resolved through our support process. We are committed to solving any issues that arise with your order.

Resolution Priority: We prioritize fixing problems over issuing refunds. Our dedicated support team will work diligently to resolve any issues with your account or service.

Replacement Guarantee: If there is an issue with your order (e.g. incorrect login, non-working account, account suspension), we will promptly provide a replacement at no additional cost.

Replacement Timeline: Accounts or subscriptions that are not functioning will be replaced within 24 hours of your support request.

Refund Process: Refunds are only issued when technical issues or service problems cannot be resolved through our comprehensive support and replacement services. Contact our live chat support to discuss your situation.

Delivery Time: Delivery is typically completed within 20 minutes to 24 hours after purchase.

Password Changes: Customers with full access accounts are required to change their password within 10 minutes of receiving login credentials. Shared accounts should not have passwords changed.

Account Security: For full access accounts, we recommend changing your password and not sharing your login with others. Shared accounts are managed by us and passwords should not be modified.

Shared Accounts: Some plans are shared accounts, while others offer full personal access. The type of access is clearly stated on each product card.

Personal Use Only: Shared accounts are intended for personal use only. Sharing login access may result in account suspension or removal.

Account Safety: Yes, our service is safe. We purchase all subscriptions using official platforms and deliver them securely.

Accepted Methods: We accept all major credit and debit cards through our secure Stripe payment system.

Payment Processing: All payments must be completed before service delivery begins.

Pricing: All prices are listed in USD and are subject to change without notice.

Legitimate Accounts: All subscriptions are purchased through official platforms to ensure legitimacy and reliability.

Account Functionality: If your account stops working or has any issues, we will provide a replacement within 24 hours.

Support: Contact us through our 24/7 live chat support for immediate assistance with your order details.

Password Security: You are responsible for maintaining the security of your account after delivery.

Platform Compliance: You must comply with the terms of service of the platforms you access.

Prohibited Activities: Accounts may not be used for illegal activities or excessive usage that affects other users.

Primary Support: For all support requests, questions, or issues, please use our 24/7 live chat support available on our website.

Email Support: You can also reach us at certifiedsubs.net@gmail.com for non-urgent inquiries.

Community: Join our Discord server for community discussions and updates.

Response Time: Live chat support provides immediate assistance, while email responses are typically within 2-4 hours during business hours.

Order Details: When contacting support, please provide your order details for faster assistance.